Talk to us
Tell us which device you’re using and what happened. Please leave out passwords, full card numbers, and your child’s private details.
Email supportYour family’s data
Parents can contact us to request access, correction, export, or deletion of family data, or to withdraw consent.
Account deletion and privacy controlsFound a puzzling clue?
Share the story, chapter, and clue title. We welcome reports about unclear wording, unexpected behavior, or a model that could be more helpful.
Share feedbackRead, listen, and find your way.
How do I use read aloud?+
Choose Read aloud beside a story, Read clue beside a question, or a speaker control in the dictionary. Pause, Resume and Stop stay available while the story scrolls. The page follows the spoken text when it reaches the bottom of the reading area; scrolling yourself pauses following briefly. Change the voice, speed or automatic following in Family → Reading & comfort. Word highlighting depends on the voice; otherwise the current sentence is highlighted.
Why is no voice available?+
Fablematics uses local English voices supplied by your phone or browser. Install an English voice through your device’s speech or accessibility settings, then reopen the app or use Refresh voices in Reading & comfort. Some browsers do not expose local voices. Try a browser that does, or the native app. Read aloud stops when the app goes into the background.
How does the dictionary work offline?+
Open Dictionary in the top bar. With a mouse, double-click a word in reading text for its definition and choose Open full dictionary for more meanings. Native apps include the dictionary. On the web, the first lookup downloads about 4.2 MB and saves it in this browser when storage is available. Clearing browser data removes that copy. Lookups happen on your device; the words you search are not sent to a dictionary server. Opening the dictionary pauses a story; closing it leaves Resume ready.
Can I skip or repeat the introduction?+
Choose Skip on any introduction screen, or finish with Start exploring. Your choice is remembered on this device. Open Family → Show me around to repeat the guide. No account is required.
Subscriptions, made clearer.
How do I cancel a subscription?+
Cancel through the provider that handled your purchase. For web purchases, open the app’s family settings and choose Manage Subscription. For Apple purchases, use Apple’s subscription settings. For Google Play purchases, use Google Play’s subscription settings. Canceling stops future renewals; access normally continues through the paid period.
I paid, but the app is still locked.+
Sign in with the same parent account used for the purchase, then use Restore or Refresh access in family settings. Don’t purchase again to fix an access problem. If it still looks wrong, email us with your billing provider and receipt or order reference, with sensitive payment details removed.
How do I ask about a refund?+
For a web purchase, contact us at fablematics@taoftware.com. Apple and Google purchases are handled through their respective refund processes and applicable policies. Your statutory consumer rights are unaffected.
Does deleting the app cancel my plan?+
No. Uninstalling the app or requesting account deletion does not automatically stop a subscription. Cancel with the original billing provider before your next renewal and contact us if you need help locating it.
How do I request account or learner-data deletion?+
Open account deletion and privacy controls to delete or export a parent account. You can remove a learner’s nickname and discoveries through Settings → Privacy & data on each device. If you cannot sign in, email fablematics@taoftware.com from the parent-account email. We may verify that you control the account. Please do not send a child’s identity documents. Clearing app or browser storage removes device-only progress; it does not cancel subscriptions.