FablematicsTalk to us
Tell us which device you’re using and what happened. Please leave out passwords, full card numbers, and your child’s private details.
Email supportYour family’s data
Parents can contact us to request access, correction, export, or deletion of family data, or to withdraw consent.
Make a privacy requestFound a puzzling clue?
Share the story, chapter, and clue title. We welcome reports about unclear wording, unexpected behavior, or a model that could be more helpful.
Share feedbackSubscriptions, made clearer.
How do I cancel a subscription?+
Cancel through the provider that handled your purchase. For web purchases, open the app’s family settings and choose Manage Subscription. For Apple purchases, use Apple’s subscription settings. For Google Play purchases, use Google Play’s subscription settings. Canceling stops future renewals; access normally continues through the paid period.
I paid, but the app is still locked.+
Sign in with the same parent account used for the purchase, then use Restore or Refresh access in family settings. Don’t purchase again to fix an access problem. If it still looks wrong, email us with your billing provider and receipt or order reference, with sensitive payment details removed.
How do I ask about a refund?+
For a web purchase, contact us at fablematics@taoftware.com. Apple and Google purchases are handled through their respective refund processes and applicable policies. Your statutory consumer rights are unaffected.
Does deleting the app cancel my plan?+
No. Uninstalling the app or requesting account deletion does not automatically stop a subscription. Cancel with the original billing provider before your next renewal and contact us if you need help locating it.
How do I request account or learner-data deletion?+
A parent or guardian can email fablematics@taoftware.com from their parent-account email. Tell us whether the request concerns one learner profile or the whole family account. We may need to verify authority before fulfilling it. Please do not send a child’s identity documents. Clearing app or browser storage removes device-only progress.